Last Updated: October 5, 2025
Thank you for choosing Moroccan brass art, where each piece is handcrafted with care and shipped with precision. Please review our shipping policy to understand how we deliver your order safely and efficiently.
1. Processing Time
All our products are artisan-made and may require additional time to prepare before shipping.
- In-stock items: Usually ship within 2–4 business days.
- Custom or made-to-order items: Typically ship within 2–4 weeks, depending on the design and production schedule.
You’ll receive an email confirmation once your order has been shipped.
2. Shipping Methods & Delivery Time
We ship worldwide using trusted carriers such as DHL, FedEx, Aramex, or local couriers.
- Domestic (Morocco): 2–5 business days
- International: 5–12 business days (depending on destination and customs)
Please note that delivery times may vary due to customs inspections, weather, or other factors beyond our control.
3. Shipping Rates
Shipping costs are calculated at checkout based on your location, item weight, and delivery method. Occasionally, we offer free shipping promotions on select products or orders over a specific amount.
4. Customs, Duties & Taxes
International orders may be subject to import duties or taxes, which are the responsibility of the customer. These charges vary by country and are not included in the product price or shipping cost.
5. Order Tracking
Once your order ships, you’ll receive a tracking number via email so you can follow your package’s journey in real time.
6. Damaged or Lost Packages
We take great care in packaging your items securely. However, if your order arrives damaged or is lost in transit:
- Please contact us within 7 days of delivery at support@moroccanbrassart.com with photos and your order number.
- We’ll assist you with a replacement, repair, or refund as appropriate.
7. Address Accuracy
Please ensure your shipping address is complete and correct before submitting your order. Moroccan Artisanat is not responsible for delays or losses caused by incorrect or incomplete addresses.
8. Contact Us
For any shipping-related inquiries, please reach out to our support team:
📧 support@moroccanbrassart.com
🌐 www.moroccanbrassart.com